Common Trouble Shooting Questions For Recording Miles
Q: I got my link, but I'm confused on how to log my miles.
A: Here is a link illustrating how to log miles: https://www.youtube.com/watch?v=fT2-QVR8K2w&feature=youtu.be
Q: When I search my name it does not come up to enter virtual results or it says I don't have permission?
A: You must be logged into the same https://runsignup.com/login account that you registered with.
Q: I ran/walked/hiked/biked/paddled again today, how do I enter a second entry of results?
A: In the results page, click Submit Virtual Results. At the end of the challenge, If you ran/walked/hiked/biked/paddled once per day you will see all 45 activities in the submit results page.
Q: I made a mistake on entering my results, how do I change it.
A: In this example, you can go in and delete the activity and then resubmit a new virtual result with the correction.
Q: I entered my results but I don't see them in the listing.
A: The results take a few minutes to update. If it has been a few minutes, double check you are looking at the correct race. There is a drop down box called Result Set - choose that to switch between events. The default is the The Lake Michigan. If you still don't see your results, see the below post on being anonymous.
Q: My wife/friend/mother/daughter registered me, how do I move that to my account?
A: Here is a link to and article on How to move a sub-account to another user. Follow the section titled: Transfer Sub-Account To Another Existing Account https://help.runsignup.com/support/solutions/articles/17000062878-access-manage-a-sub-account
Q: I am listed as anonymous in the results, why?
A: When you create an account, you have an option to be listed as anonymous in results. If you do not want this, go into your https://runsignup.com profile and click to edit profile. You will see a check box at the bottom that you want to UNCHECK to be listed again.
If you have any other questions, please contact using form from race page.
